Return Policy

Item must be returned within 30 days after the buyer receives it. Refund will be given as Money Back or an equivalent replacement.

Return policy details

For your peace of mind, we offer a 30-Day money back guarantee on goods found to be faulty, significantly different from the description, delivered incorrectly or lost or damaged in transit. You must notify us of such a problem within 7 days of receiving the item. Do not attempt to use, repair, or modify the item as this will void your warranty.

WARRANTY AND RETURNS

Change of mind and purchases made in error:

  • Such refunds are subject to a 30% restocking fee of the original purchase price
  • Original freight costs are not refundable
  • Return freight costs are to be paid by the purchaser
  • The item must be returned in new, unopened, and unused condition
  • We provide a 30-day return window from date of delivery under this provision
  • Refunds are subject to the goods arriving back and being inspected by us
  • This clause does not apply to items sold as ex-demo, or used

Minor and major defects:

  • We guarantee the goods will be free from defects caused by faulty materials or poor workmanship for one month from the date of purchase unless otherwise stated in the advertisement at the time of purchase
  • Claims must be made within 7 days of the defect being discovered
  • The product must not be used after any problem or defect is detected
  • This warranty does not cover minor accessories including but not limited to, chainsaw chains, cutting blades or discs, instrument strings, bags and cases, carry straps etc.
  • Examination by us (or photos of the faulty goods if requested by us) shall disclose to our satisfaction that such defects exist and have not been caused by misuse, neglect, accident, improper storage, installation or handling, lack of proper maintenance, opening cartons with blades, or by repair or alteration
  • Warranty repairs and/or replacements do not extend the original warranty period
  • In cases where the goods or parts must be returned to us for assessment, the buyer is to arrange return of goods using our approved freight delivery method at the buyer’s expense
  • Re-delivery of the repaired item or replacement parts will be at our cost where the warranty claim is found to be valid
  • We will, at our discretion, repair or replace faulty items or parts, or supply a partial or full refund as compensation under this warranty agreement
  • We may supply a full or partial refund as compensation for item damage, failure, or restricted function
  • This warranty does not apply to items sold as ex-demo, or used

Defects and failures not covered by warranty include, but are not limited to:

  • Damage due to user misuse or use in a manner contrary to the operating instructions
  • Damage resulting from the item being used in a manner other than originally intended as advertised
  • The user’s inability to properly use the item
  • Storm or Wind damage
  • Failure due to improper user installation or assembly
  • Cuts and scratches etc such as those caused by opening packaging with blades or knives

DOA: Faulty or damaged on arrival warranty claims:

This provision is an extension of the regular warranty condition for ‘Product Failure’ as described above and covers items damaged in transit, missing parts, partial delivery, or items having existing defects on delivery.

  • Claims under this provision will only be accepted within 7 days from the date of delivery
  • The buyer must inform us by email or in writing within the 7 day period after delivery
  • Assembling or using the product by the customer will be deemed as an acceptance that the goods are adequate and fit for purpose and will exclude any claims under this provision
  • Unless otherwise stated in the advertisement this clause does not apply to items sold as ex-demo, or used

Returning items where requested by us:

  • When required by us, goods may need to be returned to us to effect the warranty
  • No refunds or replacements will be issued prior to the returned goods or parts being received by us
  • Return freight costs for warranty returns will be initially at the buyer’s expense
  • Goods must be returned using the freight method selected by us which will be determined by us according to the product and product location
  • Items must be disassembled and packed to their original delivery state and returned in the original packaging or the same size packaging to qualify for return freight cost refunds
  • Return freight costs will not apply to goods found to in working order or where the fault is other than originally described by the customer in the course of making the original warranty claim
  • Items must be authorised for return by us prior to the goods being returned. We will issue the customer a ‘Return Authority’ number (RA) which must be included with the returned item
  • All returned goods must arrive back with us no later than 14 days from the date the RA was issued
  • Refunds for return freight costs will only be considered when the above terms under this clause are satisfied